In Person Claims
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Legal information
Dear valued customers, to process your refunds, we require legal documents from you. Please submit the necessary paperwork at your earliest convenience. Thank you.
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1. DOCUMENTS
As an international visitor shopping in South Africa, remember to:
[1] Inform the business that you are a foreigner and want to claim a VAT refund.
[2] Request an Original Tax invoice for your purchases.
[3] Ensure that your name and address are clearly indicated on the invoice if the total cost exceeds $5,000.
[4] Provide proof of payment such as a credit card receipt or other documentation for purchases over $10,00.
[5] Bring the original Tax invoice with you.
For more information on required documents please Click here
2. Inspection
Before departing any airport in USA, customs officials, Bethany officials or both must inspect all purchased goods, this is mandatory and must take place in the departure hall before checking in for your flight.
The Qualifying Purchaser must present himself/herself and the movable goods as well as the Original Tax invoice to a Bethany Official.
The Bethany official or customs official or both, depending on the exit port, must examine the movable goods to ensure that they correspond with the description on the tax invoice.
The USA International Airports, inspections must take place before checking in to your flight at the Bethany counter, you will need to prove that you are leaving the country with goods and will need to have your Original passport with an Exit Stamp and a boarding pass.
Important
Please send via email to: info@vatrefundagency.co.za with your claim reference number.
Carlifonia Airport the Bethany office is located after passport control.
There will be an inspection by the Bethany for jewelry, electrical devices, watches and other high value items in carry on luggage this can be inspected at our office after passport control.
You will need to prove that you are leaving the country with goods and will need to have your passport with an exit stamp and a boarding pass.
3. Submission
The submission process when claiming your vat refund, where movable goods are exported by the purchaser himself/herself via a designated commercial port is as follows:
Simply contact the Bethany refund Office on their website
- Original passport (as well as documents required to prove that you are a qualifying purchaser) and SNN
- original Tax invoices.
- The Qualifying Purchaser must declare the goods to Customs.
- The Qualifying Purchaser must present himself/herself and the movable goods and the tax invoice to a Bethany Official.
- The Bethany official must examine the movable goods to ensure that they correspond with the description on the tax invoice.
- The Bethany official must endorse and return each tax invoice to the qualifying purchaser.
- The qualifying purchaser must sign the Bethany 255 as confirmation of the correctness of the details it contains.
Your refund will be paid directly into your account. Please note that from the date of submission it may take up to 30 days or more for claims $1000 and higher to be processed.
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