Departing from a designated port where a VRA Agent is not present.

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Dear valued customers, to process your refunds, we require legal documents from you. Please submit the necessary paperwork at your earliest convenience. Thank you.

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1 . The qualifying purchaser may request Bethany for a refund by submitting a Letter that must:

• Explain the circumstances and give a motivation for the postal claim
• State the qualifying purchaser’s postal address.

2 . The following documents must be attached to the Letter:

The original Tax invoice.
Proof that the qualifying purchaser declared the movable goods for Customs purposes in his/her country of residence.
A copy of the export documentation prescribed by the Customs Act.
A copy of the qualifying purchaser’s:
Trading license as well as the letter of authorization and a copy of the authorized person’s passport (in respect of Foreign Entities).
 Passport and proof of permanent residence in an export country
and
proof of current residency in import country (in respect of tourists  passports)
 

3. Submission

The submission process when claiming your vat refund, where movable goods are exported by the purchaser himself/herself via a designated commercial port is as follows:

Simply contact the Bethany refund Office on their website

  • Original passport (as well as documents required to prove that you are a qualifying purchaser) and SNN
  • original Tax invoices.
  • The Qualifying Purchaser must declare the goods to Customs.
  • The Qualifying Purchaser must present himself/herself and the movable goods and the tax invoice to a Bethany  Official.
  • The Bethany official must examine the movable goods to ensure that they correspond with the description on the tax invoice.
  • The Bethany official must endorse and return each tax invoice to the qualifying purchaser.
  • The qualifying purchaser must sign the Bethany 255 as confirmation of the correctness of the details it contains.

Your  refund will be paid directly into your account. Please note that from the date of submission it may take up to 30 days or more for claims $1000 and higher to be processed.
 

In the case of export by Air:

A copy of the air waybill as well as the flight number and the date and place of departure.
 

In the case of export by Sea:

A copy of the bill of lading which must contain a full description of the movable goods to be exported.
 

In the case of export by Rail:

A copy of the freight transit order issued by Spoornet and A copy of the combined consignment note and invoice issued by Spoornet.

In the case where the movable goods of more than one (1) person are exported in one (1) consignment and only one (1) bill of lading is issued, such bill of lading must be accompanied by an annex issued by a clearing agent containing a full description of the movable goods supplied by each vendor.
This description must specify the quantity or mass, as well as the value of the relevant movable goods.

No refund will be made where the refund is not submitted and fully motivated within 60 calendar days of export.

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